Yuri's Revenge Troubleshooter/FAQ

[hardman 1]

If you have any questions or are receiving any errors/crashes please read through the troubleshooter below for potential answers/fixes. After any crashes/errors, it would also be useful if you could upload your error logs (found in cncnetclient.log) here: http://forums.cncnet.org/index.php?topic=3545.0

 

Note: This list is not exhaustive and is a work in progress.

Client Issues

 

The client keeps crashing and i receive a 'Kaboooooom' error

 

When i start a game nobody else loads

 

Custom made maps are not appearing in list of available maps when i host a game

 

My Antivirus has flagged the CnCNet client

 

 

In game issues- All games

 

I cannot hear game sound / Sound only coming from one speaker

 

Some of the screen is cut off when i am in game/i cannot see the side/bottom bars

 

In game issues- Yuri's Revenge

 

When playing online i experience slow/choppy/laggy gameplay

 

I receive main.exe error when trying to launch the game

 

I get a black screen on Windows 10 when trying to play YR

 

I receive Unable to set video mode error on Windows 10 with the origin version

 

I receive a white screen when YR launches on Windows 7

 

[hardman 1]

The client keeps crashing and i receive a 'Kaboooooom' error

 

Make sure you are running the CnCNetClient.exe as administrator. Right click > properties > run as admin

 

Post your error log here: http://forums.cncnet.org/index.php?topic=5224.0

 

<more solutions>

[hardman 1]

When i start a game nobody else loads

 

Check that there is not an antivirus/firewall blocking "gamemd-spawn.exe" or the cncnet client "cncnetclient.dat"

 

 

[hardman 1]

Custom made maps are not appearing in list of available maps when i host a game

 

Make sure they are of a .yrm, or .map filetype.

 

Place all custom maps into your game directory under: Maps\Custom\

[hardman 1]

When playing online i experience slow/choppy/laggy gameplay

 

[*]Go to Client Options and under Display, select at first TS-DDRAW renderer, try a skirmish game and choose a renderer until the game is fast.

 

[*]Ensure your video drivers are up to date.

[*]In the client settings toggle 'videobackbuffer' on and off

[*]Try toggling 'graphics patch' on and off

[*]Try a lower resolution

[*]If lag is in online games and not skirmish, try selecting different tunnelling servers

[hardman 1]

I cannot hear game sound! / Sound only coming from one speaker

 

You are probably using some virtual surround sound application set it to stereo or disable it. (5.1 might work)

 

[hardman 1]

Some of the screen is cut off when i am in game/i cannot see the side/bottom bars

 

Disable DPI scaling, set it back to the original 100% setting:

http://www.sevenforums.com/tutorials/443-dpi-display-size-settings-change.html

 

If you do not wish to disable DPI scaling globally you can do it for each individual game by following the instructions below:

 

Command & Conquer (Tiberian Dawn):

Right click on C&C95.exe (cnc95.exe for CnCNet), click on properties, go to compatibility and check "Disable display scaling on high DPI settings". Otherwise the game might "scale itself out of your monitor".

 

Red Alert:

Right click on RA95.exe (RA95-spawn.exe for CnCNet), click on properties, go to compatibility and check "Disable display scaling on high DPI settings". Otherwise the game might "scale itself out of your monitor".

 

Tiberian Sun:

Right click on game.exe (game-spawn.exe for CnCNet), click on properties, go to compatibility and check "Disable display scaling on high DPI settings". Otherwise the game might "scale itself out of your monitor".

 

Yuri's Revenge:

Right click on gamemd.exe (gamemd-spawn.exe for CnCNet), click on properties, go to compatibility and check "Disable display scaling on high DPI settings". Otherwise the game might "scale itself out of your monitor".

[hardman 1]

I receive main.exe error when trying to launch the game

 

After the error, upload your cncnetclient.log here: http://forums.cncnet.org/index.php?topic=5224.0

 

If using windows XP, compatibility mode needs to be set to Windows 98. Right click gamemd-spawn.exe and set compatibility.

[hardman 1]

I get a black screen on Windows 10 when trying to play Yuri's Revenge

 

[*]Set renderer to TS-DDRAW in options (or until a renderer that works)

[*]Save, try a skirmish game via the client until the black screen is gone.

[hardman 1]

I receive Unable to set video mode error on Windows 10 with the origin version of YR

 

[*]First try removing RA2MD.ini from your game directory

[*]Set your game resolution to the same as your desktop (Go to client options and click Display)

[*]Ensure your video drivers are up to date. Especially if you have just updated to Windows 10.

 

[hardman 1]

I receive a white screen when CnCNet, Yuri's Revenge launches a game

 

Disable ts-ddraw in client options.

Update your video drivers.

[Grant 403]

CnCNet has been blocked or flagged by my anti-virus.

 

What does this mean?

It's down to it being a false positive detection.

 

Often enough anti-virus software will detect a file being malicious due to either:

- It being a new file that it's not seen before or is not common enough.

- The way we protect the software from being decompiled.

 

This is nothing to worry about! You can often remove this block by allowing it as an exception to your Antivirus firewall.

 

To help us stop these alerts, you can also submit a report to your antivirus software company, they will scan the file in question and will come back to say it is false positive.