Frequently Asked Questions

[Grant 374]

Frequently Asked Questions
 

Game Specific

Red Alert 2 & Yuri's Revenge

• Unable to set Video Mode
• The updater launcher will not exit
• .NET Framework 3.5 and 2.0 are required, but windows 10 won't download it.

 

All games

• How do I add custom maps?
• I just downloaded CnCNet, or updated and my anti-virus flagged it as a virus
• CnCNet has been blocked by my anti-virus or is showing as a virus
• My game is slow, shows a black screen, or gameplay is choppy
• Your IP address has been listed at DroneBL

 

[Grant 374]

My game is slow, has a black screen, or the gameplay is choppy. 

If you are experiencing slow or choppy gameplay whilst playing on CnCNet, there are a few steps you can take to troubleshoot the problem.

Tiberian Dawn, Red Alert, Tiberian Sun:

1. Install the Tiberian Dawn, Red Alert, or Tiberian Sun client.
2. Click Settings and select the game appropriate to change the settings for.
3. A menu like this will then appear:
   
4. Under "Renderer, select "Automatic"
5. Click "OK" and launch a skirmish game against the AI to test.
6. If it hasn't worked, repeat steps 4-5 by selecting a different renderer that works best for your system.

 

Red Alert 2 & Yuri's Revenge:

1. Install the CnCNet client 
2. This will look for your existing game directory.
3. Once installed run CnCNetYRLauncher.exe or the shortcut supplied.
4. Click "Options"
5. Select "Display" and under the render options, select a new renderer. Commonly, "Automatic", "CNC-DRRAW" or "TS-DDRAW" works best.
6. Click Save, and launch Skirmish. 
7. Play a game with the AI. If the gameplay is fast then this renderer will likely be the best for you.
8. If it hasn't worked, repeat from step 5 until you find a renderer that works best with your system.

Failing the above, ensure your video drivers are up-to-date. You are running a suitable resolution the game can handle.

 

 

 

[Grant 374]

How do I add custom maps?

1. Go to your CnCNet directory
2. Look for the folder called "Maps"
3. Inside the Maps folder, look for the "Custom" folder.
4. Place any custom maps in there. Note for Red Alert 2 & Yuri's Revenge, the file extension must be a ".map"

[Grant 374]

CnCNet has been blocked by my anti-virus or is showing as a virus. 

If CnCNet has been blocked or flagged by your anti-virus there are a few things to note. 

• Firstly, this warning is often nothing to worry about. Anti-virus software often flag new files as a false positive, mainly because they have discovered a new file on your system they haven't seen before. This is very common in software development, especially for small scale developers such as ourselves. 
• Other ways a file could be flagged as a false positive is the way we protect the software from being decompiled. Some of our software is protected for reasons to keep CnCNet services safe and secure.

Important steps you can take:

• You can remove this block by allowing it as an exception to your Antivirus firewall.
• Submit the file in question to a site such as Virus Total, where it will scan the file against other anti-virus definitions. You will probably find your anti-virus will be listed, among some of the others, but as a rule the ratio should be low, and this is fine.
• To help us stop these alerts, you can submit a report to your antivirus software company, they will scan the file in question that has been flagged, it will be reviewed and will come back as a false positive.

[Grant 374]

Unable to set Video Mode. 

• Go into your Red Alert 2 folder, in there you will find "game.exe", "gamemd.exe" "ra2.exe", "gamemd-spawn.exe" and "ra2md.exe", right click -> properties -> compatibility, Enable "Reduced Color Mode: 16bit"
• Enable the "Disable Display Scaling on High DPI Settings" compatibility mode for all executables (see above)
• Set your game resolution to the same resolution as your desktop. Navigate to Client Options -> Display, and select the resolution and save.
• Ensure your video drivers are up to date.

[Grant 374]

I just downloaded CnCNet, or updated and my anti-virus flagged it as a virus.

If CnCNet has been blocked or flagged by your anti-virus there are a few things to note. 

• Firstly, this warning is often nothing to worry about. Anti-virus software often flag new files as a false positive, mainly because they have discovered a new file on your system they haven't seen before. This is very common in software development, especially for small scale developers such as ourselves. 
• Other ways a file could be flagged as a false positive is the way we protect the software from being decompiled. Some of our software is protected for reasons to keep CnCNet services safe and secure.

Important steps you can take:

• You can remove this block by allowing it as an exception to your Antivirus firewall.
• Submit the file in question to a site such as Virus Total, where it will scan the file against other anti-virus definitions. You will probably find your anti-virus will be listed, among some of the others, but as a rule the ratio should be low, and this is fine.
• To help us stop these alerts, you can submit a report to your antivirus software company, they will scan the file in question that has been flagged, and it will be reviewed and will come back as a false positive.

[Grant 374]

Finding your client.log file for developers

1. Navigate to your Red Alert 2 folder. This is where CnCNet is installed.
2. Look for the folder called "Client"
3. Inside this folder, there will be a file called client.log
4. Upload to your support topic

[Grant 374]

.NET Framework 3.5 and 2 is required but Windows 10 won't download it. (Error code: 0x800F081F )

Note: Check Windows updates by going to the Windows logo and searching windows updates. Click "Check Windows Updates".
If updates are downloading, or are pending restarts, wait for these to install before trying again.

To check if the.NET Framework 3.5 is available in Control Panel and to enable it, please follow these steps:

• Press “Windows Logo” + “R” keys on the keyboard.
• Type “appwiz.cpl” in the “Run” command box and press “ENTER”.
• In the “Programs and Features” window, click on the link “Turn Windows features on or off”.
• Check if the “.NET Framework 3.5 (includes .NET 2.0 and 3.0)” option is available in it.
• If yes, then enable it and then click on “OK”.

[Grant 374]

The update will not complete because it gets stuck on "waiting for client to exit" 

1. Open up Windows Task Manager
2. Look for DTA Client / clientdx.exe or clientxna.exe
3. End the client task
4. The Updater window should now complete its task. 

[Grant 374]

Your IP address has been listed at DroneBL

If you're listed at DroneBL the only course of action is to contact GameSurge support and ask them for further assistance. https://gamesurge.net/contact/