Grant Posted May 2, 2017 Share Posted May 2, 2017 Frequently Asked Questions Game Specific Red Alert 2 & Yuri's Revenge My game is slow, shows a black screen, or gameplay is choppy Unable to set Video Mode The updater launcher will not exit .NET Framework 3.5 and 2.0 are required, but windows 10 won't download it. Tiberian Dawn/Red Alert 1/ Tiberian Sun My game is slow, shows a black screen, or gameplay is choppy All games How do I add custom maps? I just downloaded CnCNet, or updated and my anti-virus flagged it as a virus CnCNet has been blocked by my anti-virus or is showing as a virus Your IP address has been listed at DroneBL 1 Link to comment Share on other sites More sharing options...
1 Grant Posted May 2, 2017 Author Share Posted May 2, 2017 My game is slow, has a black screen, or the gameplay is choppy. If you are experiencing slow or choppy gameplay whilst playing on CnCNet, there are a few steps you can take to troubleshoot the problem. Red Alert 2 & Yuri's Revenge: Install the CnCNet client This will look for your existing game directory. Once installed run CnCNetYRLauncher.exe or the shortcut supplied. Click "Options" Select "Display" and under the render options, select a new renderer. Commonly, "Automatic", "CNC-DRRAW" or "TS-DDRAW" works best. Click Save, and launch Skirmish. Play a game with the AI. If the gameplay is fast then this renderer will likely be the best for you. If it hasn't worked, repeat from step 5 until you find a renderer that works best with your system. Failing the above, ensure your video drivers are up-to-date. You are running a suitable resolution the game can handle. 2 Link to comment Share on other sites More sharing options...
1 Grant Posted May 6, 2019 Author Share Posted May 6, 2019 How do I add custom maps? Go to your CnCNet directory Look for the folder called "Maps" Inside the Maps folder, look for the "Custom" folder. Place any custom maps in there. Note for Red Alert 2 & Yuri's Revenge, the file extension must be a ".map" 2 Link to comment Share on other sites More sharing options...
0 Grant Posted May 2, 2017 Author Share Posted May 2, 2017 CnCNet has been blocked by my anti-virus or is showing as a virus. If CnCNet has been blocked or flagged by your anti-virus there are a few things to note. Firstly, this warning is often nothing to worry about. Anti-virus software often flag new files as a false positive, mainly because they have discovered a new file on your system they haven't seen before. This is very common in software development, especially for small scale developers such as ourselves. Other ways a file could be flagged as a false positive is the way we protect the software from being decompiled. Some of our software is protected for reasons to keep CnCNet services safe and secure. Important steps you can take: You can remove this block by allowing it as an exception to your Antivirus firewall. Submit the file in question to a site such as Virus Total, where it will scan the file against other anti-virus definitions. You will probably find your anti-virus will be listed, among some of the others, but as a rule the ratio should be low, and this is fine. To help us stop these alerts, you can submit a report to your antivirus software company, they will scan the file in question that has been flagged, it will be reviewed and will come back as a false positive. 1 Link to comment Share on other sites More sharing options...
0 Grant Posted May 2, 2017 Author Share Posted May 2, 2017 Unable to set Video Mode. Go into your Red Alert 2 folder, in there you will find "game.exe", "gamemd.exe" "ra2.exe", "gamemd-spawn.exe" and "ra2md.exe", right click -> properties -> compatibility, Enable "Reduced Color Mode: 16bit" Enable the "Disable Display Scaling on High DPI Settings" compatibility mode for all executables (see above) Set your game resolution to the same resolution as your desktop. Navigate to Client Options -> Display, and select the resolution and save. Ensure your video drivers are up to date. 1 Link to comment Share on other sites More sharing options...
0 Grant Posted May 28, 2017 Author Share Posted May 28, 2017 I just downloaded CnCNet, or updated and my anti-virus flagged it as a virus. If CnCNet has been blocked or flagged by your anti-virus there are a few things to note. Firstly, this warning is often nothing to worry about. Anti-virus software often flag new files as a false positive, mainly because they have discovered a new file on your system they haven't seen before. This is very common in software development, especially for small scale developers such as ourselves. Other ways a file could be flagged as a false positive is the way we protect the software from being decompiled. Some of our software is protected for reasons to keep CnCNet services safe and secure. Important steps you can take: You can remove this block by allowing it as an exception to your Antivirus firewall. Submit the file in question to a site such as Virus Total, where it will scan the file against other anti-virus definitions. You will probably find your anti-virus will be listed, among some of the others, but as a rule the ratio should be low, and this is fine. To help us stop these alerts, you can submit a report to your antivirus software company, they will scan the file in question that has been flagged, and it will be reviewed and will come back as a false positive. 1 Link to comment Share on other sites More sharing options...
0 Grant Posted August 11, 2017 Author Share Posted August 11, 2017 Finding your client.log file for developers Navigate to your Red Alert 2 folder. This is where CnCNet is installed. Look for the folder called "Client" Inside this folder, there will be a file called client.log Upload to your support topic 1 Link to comment Share on other sites More sharing options...
0 Grant Posted December 9, 2017 Author Share Posted December 9, 2017 .NET Framework 3.5 and 2 is required but Windows 10 won't download it. (Error code: 0x800F081F ) Note: Check Windows updates by going to the Windows logo and searching windows updates. Click "Check Windows Updates". If updates are downloading, or are pending restarts, wait for these to install before trying again. To check if the.NET Framework 3.5 is available in Control Panel and to enable it, please follow these steps: Press “Windows Logo” + “R” keys on the keyboard. Type “appwiz.cpl” in the “Run” command box and press “ENTER”. In the “Programs and Features” window, click on the link “Turn Windows features on or off”. Check if the “.NET Framework 3.5 (includes .NET 2.0 and 3.0)” option is available in it. If yes, then enable it and then click on “OK”. 1 Link to comment Share on other sites More sharing options...
0 Grant Posted September 23, 2018 Author Share Posted September 23, 2018 The update will not complete because it gets stuck on "waiting for client to exit" Open up Windows Task Manager Look for DTA Client / clientdx.exe or clientxna.exe End the client task The Updater window should now complete its task. 1 Link to comment Share on other sites More sharing options...
0 Grant Posted July 25, 2019 Author Share Posted July 25, 2019 Your IP address has been listed at DroneBL You will need to follow DroneBL's process to get your IP address removed from their database: http://dronebl.org/lookup . Once your IP is no longer listed in DroneBL, you'll be able to connect to GameSurge If it says "This IP is part of a CIDR listing and can only be removed by contacting the maintainer", you need to e-mail [email protected] Link to comment Share on other sites More sharing options...
0 Grant Posted November 19, 2022 Author Share Posted November 19, 2022 My game is slow, has a black screen, or the gameplay is choppy. If you are experiencing slow or choppy gameplay whilst playing on CnCNet, there are a few steps you can take to troubleshoot the problem. Tiberian Dawn, Red Alert, Tiberian Sun: Install the Tiberian Dawn, Red Alert, or Tiberian Sun client. Click Settings and select the game appropriate to change the settings for. A menu like this will then appear: Under "Renderer, select "Automatic" Click "OK" and launch a skirmish game against the AI to test. If it hasn't worked, repeat steps 4-5 by selecting a different renderer that works best for your system. Link to comment Share on other sites More sharing options...
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Grant
Frequently Asked Questions
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Red Alert 2 & Yuri's Revenge
Tiberian Dawn/Red Alert 1/ Tiberian Sun
All games
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