Billy Posted May 30, 2017 Share Posted May 30, 2017 I downloaded the update 3.3.2.1 yesterday. Now my game won't play. I double click on the YR icon, and the YR Client launches. It stays on that black screen with CnCnet as the background. It stays on that screen forever, game never launches. Please help! My addiction to gaming is suffering Link to comment Share on other sites More sharing options...
0 Grant Posted May 30, 2017 Share Posted May 30, 2017 11 minutes ago, Billy said: I downloaded the update 3.3.2.1 yesterday. Now my game won't play. I double click on the YR icon, and the YR Client launches. It stays on that black screen with CnCnet as the background. It stays on that screen forever, game never launches. Please help! My addiction to gaming is suffering That's not good, sorry to hear this. Can you upload your client.log file? Do you have many custom maps? Link to comment Share on other sites More sharing options...
0 Billy Posted May 30, 2017 Author Share Posted May 30, 2017 Thank you for a speedy reply. Hopefully I attached what you need. ClientCrashLog_29_5_2017_14_30.txt ClientCrashLog_29_5_2017_14_26.txt ClientCrashLog_29_5_2017_14_24.txt ClientCrashLog_29_5_2017_20_35.txt ClientCrashLog_29_5_2017_15_13.txt client.log Link to comment Share on other sites More sharing options...
0 BuckBiggum Posted May 30, 2017 Share Posted May 30, 2017 I'm not Grant, but I might be able to help. Your crash logs display an error message "The GPU device instance has been suspended," which is a DX11 error. The Steam community recommends installing the proper version of the .NET redistributables, (re)installing/updating DX11, and rebooting your computer to resolve this issue. Source Thread (Steam Forum). Link to comment Share on other sites More sharing options...
0 Billy Posted May 31, 2017 Author Share Posted May 31, 2017 Anyone have some insight? It would be tremendously appreciated! Link to comment Share on other sites More sharing options...
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Billy
I downloaded the update 3.3.2.1 yesterday. Now my game won't play. I double click on the YR icon, and the YR Client launches. It stays on that black screen with CnCnet as the background. It stays on that screen forever, game never launches.
Please help! My addiction to gaming is suffering![:) :)](https://forums.cncnet.org/uploads/emoticons/smile.png.ee1ccf2fcd9f1155f6240c2832adf1b3.png)
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