YR client not responding

[DumiKapPutin]

hello, after a few days of playing on cncnet (2-3 days after installed it and kept playing), every single time the menu client stops working the the app doesn t respond anymore
is there any way to solve this problem? 

i have to mention that i have a windows 10

[Grant]

Hello , could you check antivirus software hasn't quarantined any client files? 

[DumiKapPutin]

On 2/11/2018 at 2:38 PM, Grant said:

Hello , could you check antivirus software hasn't quarantined any client files? 

i don't have any antiviur on this computer... so it can't be that

[Grant]

Hello,

We need some additional information to help you out. In order for us to work out your issue, we will require your client.log file. Please attach it to your reply.

Finding your client.log file:

1. Navigate to your Red Alert 2 folder. This is where CnCNet is installed.
2. Look for the folder called "Client"
3. Inside this folder, there will be a file called client.log

[DumiKapPutin]

is this the one you're talking about?

[Grant]

Yeah that is it, though nothing to see in that one it seems, can you check you haven't got any files in your "\Client\ErrorLogs" folder?

[DumiKapPutin]

19 hours ago, Grant said:

Yeah that is it, though nothing to see in that one it seems, can you check you haven't got any files in your "\Client\ErrorLogs" folder?

there are some files, 2 text files and each their own archived version

[Rampastring]

Looks like it doesn't get past InitGraphicsMode. I suspect a graphics driver issue.

You can give the XNA version of the client a try:

1. Download and install Microsoft XNA Framework Redistributable 4.0 Refresh
2. Go to your Yuri's Revenge directory, then to the "Resources" sub-directory, and there start clientxna.exe (depending on Windows settings it might display just "clientxna" as the file's name)

Does the client work then?

[DumiKapPutin]

after a while of waiting it seemed to be back to normal(i re-installed it after the new patch), but whenever i try to pause the game it keeps switching between a black screen and the pause screen and in order to get rid of that (note that i can t use ctrl+alt+del or windows button) i have to press the power button to set the laptop to sleep and only after that i can exit the game.. what is this problem?

Edited March 25, 2018 by DumiKapPutin

[DumiKapPutin]

is this thing still on?

[Grant]

On 25/03/2018 at 9:39 AM, DumiKapPutin said:

after a while of waiting it seemed to be back to normal(i re-installed it after the new patch), but whenever i try to pause the game it keeps switching between a black screen and the pause screen and in order to get rid of that (note that i can t use ctrl+alt+del or windows button) i have to press the power button to set the laptop to sleep and only after that i can exit the game.. what is this problem?

How do you mean by pausing the game? Pressing Alt + Tab, going into the in game menus? 
It could be your game renderer needs changing? What are you using currently (Look in the client options under Game renderer)

[xxxx]

HELPME PLZ